Wrong Email Address in Digital Signing

It's inevitable. Sometimes, you might need to update an email address for a contact during digital signing. This could be due to a typo, the contact changing their email, or any other reason. However, there's no need to fret, as we at the Guild of Residential Landlords have a straightforward process to help you handle this situation.

Here are three options you can choose from:

Let the Email Bounce Back: This is the easiest method. Let the email be sent to the old address and wait for it to bounce back. After which, you will receive a notification to update the email address.

Contact Us for Manual Change: If you prefer a more hands-on approach, contact us directly, and we will change the email for you. To do this, please submit a ticket and provide the following information:

• The filename from the top of the event page. You can easily copy this by clicking in the box.
• The name of the party related to the email.
• The old email address.
• The new email address.
• The tenancy address. This is to ensure we are making changes to the correct email.

Note: If you submit a ticket using the link from the top of the digital signing events page, the filename will automatically populate into the message.

Cancel and Re-send the Document: This approach is more proactive. You could cancel the document, make the necessary changes in the agreement, Save and Build it, and then send it again for digital signing. This might be ideal if you realise the mistake before the email is sent out.

We hope this guide makes the process of updating email addresses simpler for you. If you have further questions or need more assistance, feel free to contact us.

Note for the digital signing events page

When an email is changed during the signing process by using the link after bouncing, or if we have manually changed it for you, the digital signing events page won't display the new email as Signable doesn't return this data to us. The events page will instead continue to display the old one as originally entered. Rest assured that using the link or after confirmation from us of a change, the email has been updated and signing requests are sent to the new email.

After an email is updated, a new signing request is automatically sent to the new email immediately.