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We apologise if any applicants experience any difficulties when accessing the application form. This support article covers errors that may be reported.
This part explains how to fix an issue where the applicant tenant sees the message "Invalid code. Please try again." when entering the code on the application form using the unique URL you sent.
It may show this message for several reasons:
To fix the issue, follow these steps:
Before sending the unique URL and code, do the following:
Assuming it worked, do the following:
If, on testing, it didn't work, try the code again, and if it still fails, there may be an issue with the record. In this case, please create a new applicant and test before sending.
If it continues to fail, there may be something wrong with our system, and please inform us by submitting a support ticket.
The 419 error typically means the applicant was in the form, left the window open, and returned sometime later, but it hasn't recognised it as a new visit.
Firstly, please check using the URL (click to edit and save to show the URL), enter the code and if you can access we know it's working.
If it fails, it might be worth creating a new one and sending it to them.
If it worked, please have your applicant try the following steps:
1. Clear their browser's cache and cookies.
2. Restart their browser.
3. Use a different browser or device, if possible.
4. Ensure they submit the application form without long delays between actions.