No Objection Letter Re a Visa

Hi, I currently have two tenants of Indian nationality residing in one of our properties.

She phoned today asking for a letter of no objection so that her parents and her child can come from India and stay with her for a few months. She says this is required for their visa.

I have never been asked for this before and am unsure if we should do it and, if so, what wording should be used.

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Immigration Act and Right to Rent

All landlords and agents need to check the identity of all prospective occupiers. Copies of the documents obtained will need to be securely stored. Landlords and agents must not authorise an adult to occupy a property where the adult is not a national of the UK and Colonies or Republic of Ireland, AND who does not have the right to enter or remain in the UK unless the prescribed requirements have been complied with.