The Tenant Fees Act 2019 allows a holding deposit up to a maximum of one week’s rent. Holding deposits must be taken and managed following the correct procedure.
The Tenancy Manager handles Holding Deposit tracking for you and generates a terms and conditions PDF to send to the prospective tenant when requesting a holding deposit.
Quick steps (Tenancy Manager)
- Log in to Tenancy Manager → Applications → Holding Deposit.
- Click Add New and choose a country (England or Wales), a landlord and a letting unit.
- Enter payer name, monthly rent, proposed tenancy deposit and holding deposit (must be ≤ one week’s rent).
- Choose payment method: online payment (paste your payment link) or bank transfer (add bank details in Tenancy Manager → Settings).
- Save and Download PDF. Payment of the deposit constitutes acceptance — no signature required.
- Update payment status (Awaiting Payment / Paid / Refunded / Offset / Retained). Once marked Paid, you can create an Applicant to generate an application record.
For the full step‑by‑step guide and troubleshooting, see the holding deposits tech‑support page.
Legacy receipt PDF
- Old holding deposit receipt can be downloaded here (legacy — retained for reference; will not be updated).
